Two products, one platform
Choose how you use IIP
Both run on the same platform, with the same assistant, the same controls and the same record of every decision.
IIP for Insurance
For insurers, brokers and claims teams
Take claims in on WhatsApp, read the documents, track every claim against its service standard, and keep a full record of who decided what.
- Claims reported on WhatsApp, in English, Luganda or Kiswahili
- Documents read and checked for what is missing
- Every claim tracked against its service standard
- Advisory fraud signals for a person to review
- An audit trail of every action
IIP for Bancassurance
For banks that sell insurance to their customers
Turn the bank's customers and the people who write in into a worked pipeline: scored, matched to the right cover, and contacted with a person's approval.
- Each person scored, with two recommended covers and the reasons
- An assistant that gets to know each person in conversation
- Personal messages drafted for staff to approve and send
- Follow-ups for quiet prospects and policies about to end
- Covers from several partner insurers, each one named
What insurance teams are up against
The work is growing faster than the teams doing it, and customers expect answers on the channels they already use.
Claims arrive by phone, email and WhatsApp, and nobody has one view of them
Files go back and forth because a document is missing
Service-standard deadlines are missed without anyone noticing
Bank customers who need cover are never offered it
Most customers write in their own language, not English
Regulators and partners ask who decided, and why
Capabilities
What IIP does
One platform for answering customers, preparing files and keeping a record, with a person in charge of every decision.
WhatsApp assistant
Kato answers customers day and night in English, Luganda or Kiswahili, by text or voice note, and hands over to a person when asked.
Document intelligence
Claim documents are read, checked against what each claim type needs, and the gaps are listed for a person to confirm.
Service-standard tracking
Every claim shows which deadline is running and how long is left, so the ones close to breaching are seen first.
Prospect scoring
Each person is scored from what is recorded about them, with the two covers that fit best and the reasons quoted from the record.
Approved outreach
Messages are drafted for each person. A named person reads, edits and approves before anything is sent.
Training and certificates
IIP Academy teaches staff to use IIP well, in short courses that end with a certificate of completion.
How it works
AI prepares. People decide.
The same five steps run for a claim and for a prospect.
- 01
A customer writes in
On WhatsApp, in their own language, or from a list the bank imports.
- 02
IIP prepares the work
It reads documents, records what the customer said, scores and drafts.
- 03
A person decides
Approvals, claim decisions and every outgoing campaign stay with a named person.
- 04
The customer is kept informed
Replies go out on WhatsApp, in the customer's language.
- 05
Everything is recorded
Who did what, when and why, for the insurer, the bank and the regulator.
Security and control
Built for regulated work
Insurers and banks need to know where data is, who can see it and who made each decision. IIP is built around those questions.
Start with the product that fits you
Sign up for IIP for Insurance or IIP for Bancassurance, and invite your team when you are ready.
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